Category:Applied GCSE Business Studies
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Unit 1
Business aims and objectives, Sole traders, Partnerships, Private and public limited companies, Franchises, Publicly owned organisations, Co-operatives, Charities, Location, Business Activity.
Functional Areas,
Human Resources Function,
Finance Function,
Administration and ICT Support,
Operations,
Stock control,
Quality control,
Customer Service,
Communication,
Use of ICT,
Stakeholders.
Market research,
Promotion,
Product,
Place,
Price,
Market segmentation.
Business cycles, Unemployment, Inflation, Exchange rates, Taxation, Interest rates, Competitors, Stakeholders, Environmental Constraints.
Unit 2
Investigating Job Roles, Structure of organisations, Working Arrangements, Rights of Employers and Employees, Resolving Disagreements, Recruitment, Personal Job Applications, Job description, Staff Development and Training, Customer service, Why Customers are Important, Customers and Their Expectations, Customer Satisfaction, Protecting the Customer.
Unit 3
Financial documents, Making and receiving payments, Covering costs of a new product/service, Cash flow, Budget, Break-even, Profit and Loss, Balance sheets, Importance of accounts, Sources of finance, Financial planning.
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